Booking Policy

All tutoring begins with a free 15-minute consultation, where we discuss the learner's needs, goals and preferred schedule.

Sessions are confirmed once a day and time have been agreed in writing by WhatsApp or email. A session is only considered booked after this confirmation.

Sessions run on a recurring weekly basis at an agreed time, subject to availability.

Session length is determined during the initial consultation to suit the learner's goals and attention span.

Rescheduling requests should be made at least 24 hours before the session start time. We will offer an alternative slot within the same week where availability allows.

Requests made with less than 24 hours' notice may be treated as a cancellation.

Cancellations made at least 24 hours in advance are not charged.

Sessions cancelled with less than 24 hours' notice, or missed without notice, are charged in full.

If the tutor needs to cancel, the session is rescheduled at no cost or credited to your next payment period.

Fortnightly and monthly payment packages are available and agreed during your consultation.

Payment is due in advance of the agreed period. Sessions may be paused if payment remains outstanding.

Tutoring takes place in your home. Please provide a quiet, well-lit space with a table free from distractions.

A parent or responsible adult must be present at home throughout every session.

Sessions start and end at the scheduled time. Late arrivals or delays in starting do not extend the session.